Advanced Support Options for EV Chargers
NovaCHARGE’s Advanced Support Options Maximize Your Charger’s Readiness
What support options are there for my EV chargers?
Choosing the Right Plan
There are three packages that include comprehensive features to meet your needs. When combined with NovaCHARGE curated EV charging hardware and ChargeUP’s robustness and flexibility, site hosts will truly maximize their charger’s readiness.
Benefits
Leverage NovaBOT's AI driven proactive maintenance monitoring to provide Tier 1 support that can reduce truck rolls by 67% and address potential issues before they impact any charging experience
24/7 limited host support with advanced troubleshooting during standard business hours
Scalable to hundreds of NC8000 chargers to aid maximum readiness and uptime
Advanced Support Options for NovaCHARGE's NC8000 EV Chargers
NovaCHARGE is committed to world-class support for all customers to help their EV chargers stay up and running for drivers to use. NovaCHARGE's Advanced Support Options are available for customers seeking the ultimate uptime and resiliency for their EV charging stations.
NovaCHARGE offers industry-leading AI driven NovaBOT proactive maintenance monitoring in real time
NovaBOT Benefits
- NovaBOT Never Sleeps: Runs 7 x 24 x 365
- AI Scalable to any of EV Charging Stations
- Automatically Handles EV Charging Station Operational Issues
- Unparalleled Visibility Means NovaBOT Leverages Enhanced Notifications in ChargeUP
- Alerts and Hands Off to Human Agents When Needed
Next-Gen Charging Platform Management System
Realize the Full Potential of Your EV Chargers
The ChargeUP® Network is a comprehensive, next-generation, EV charging platform management system.
Did you know it can also manage charging stations from other manufacturers?
NovaBOT Benefits
- Full Multi-vendor Open-standard OCPP Management
- Administrator-defined Pricing & Usage Models
- Flexible Host & Station Manager Role Definitions
- Full Host Location Management
- Flexible Administrative Accounting & Reporting
